Cobrowser and Cookies

CoBrowser uses cookies for the basic functionality of the service. In order to inform your users about the cookies we store in the visitors browser we supply the required information here in the overview below.

Cookies
_cbs - functional cookie: used to store the chat/cobrowsing session id
_cbv - analytics/tracking cookie: used to track chat/cobrowsing history over multiple sessions

Local Storage:
[campaign #id]_bre - analytics: click path used for displaying timed proactive invites
[campaign #id]_visit* - analytics: used for counting clicks and displays of buttons and invites
[campaign #id]_* - functional: different kinds of storage values to remember state and allow working in multiple tabs

Following storage items are only used when allowTracking is enabled
[campaign #id]_cb_visit_track - tracking storage: used to show visitor tracking profile to chat operators

Allow tracking:

The script that calls CoBrowser in your website has an option to determine what kind of cookie we store. Below you see the two different options. In the table above the function and validity of the cookie is explained.

Allow _cb_tracking cookie:  _cb.push(['setPrivacyLevel', 'allowTracking']);

OR

Allow _cb_analytics cookie:  _cb.push(['setPrivacyLevel', allowAnalytics]);