Email feature setup

You can use the email function to send transcripts to your customer, a collegue, your CRM system or to yourself. You can configure the email feature under the 'Quality Assurance' tab in your Settings environment. Then click on the 'E-mail' tab.

From: Sender name & email

To indicate the name of the sender, a user can use the "display name" of the sender followed by the address specification surrounded by angled brackets, for example: John Smith <john.smith@example.org>.

Example

Use of SPF records

We recommend that you create a Sender Policy Framework (SPF) record for your domain. An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain.

The purpose of an SPF record is to prevent spammers from sending messages with forged From addresses at your domain. Recipients can refer to the SPF record to determine whether a message purporting to be from your domain comes from an authorized mail server.

If your domain does not have an SPF record, some recipient domains may reject messages from your users because they cannot validate that the messages come from an authorized mail server.

Include the following line as a TXT record in your DNS

v=spf1 mx include:cobrowser.net ~all